Support for Institutes & Teachers


myly - Institute registration and setting-up
myly - How to use myly control panel

Frequently asked questions

In case a parent does not have a smart phone the messages will be sent as sms to him. As and when he installs the app, these SMS will stop and he will receive messages via mobile app.
Your data is completely secure as our system is hosted on Amazon’s secure servers. We follow bank-level SSL security for data transmission.
Parents can access the details of both the kids from a single app simply by switching the profiles of the kids.
No hardware or software is needed to run this solution. You just need a desktop/laptop/tablet with internet connectivity.
This system can work on internet speed as low as 256 Kbps. Most broadband connections, data cards, dongles and mobile phones provide 256 Kbps or better speeds.
No, you cannot manage more than one branch from one login. You will need to create separate accounts for separate branches.
Yes , myly admin app is available for institutions and teachers. You can download the app from your respective app store.
No, sending any kind of information over the app is absolutely free. You just need an Internet connection.
You can de-activate a student so that no information is being sent to him/her. Since there may be older records associated with a student, deleting is not possible.
Student can be promoted to the next class by using student migration feature available on the myly control panel. To promote a student to next class you can go to Settings>>Student Migration and migrate the students to next class.
Yes, you can send messages to all students, students of a particular class, a group of students or even a single student as per your choice.
Yes, parents can respond to messages but the response ONLY comes back to you. You may than decide to share it with all parents.
You can see all the replies of the parents under "Messages" tab in your institution web panel.
We will create a webpage for your institution on our website so you can collect it from there or you can also collect fees using the mobile app.
There is no limitation on the number of students for using myly. Institution of all sizes use myly.
Very basic IT skills are required to use myly.
You can email us for the same. Your institution will be deactivated from our system and you will get back all the data of your institution.

Getting started

Visit us at www.mylyapp.com, click on Sign Up and follow-the on-screen instructions.
Sign In to your account>> Go to Manage Branches under Settings>> Go to Edit>> Upload the logo. You can upload a .jpg, .jpeg, .png or .bmp file not exceeding 1 MB. Ideal size is 150 pixels by 100 pixels.
No documents are required to be submitted for using myly Mobile app. If you want to use the Fees management System, then following documents and details would be required:
a) Bank Account Details
b) Cancelled Cheque
c) Firm Registration Certificate
d) PAN Card Copy
e) Address Proof
You can just upload the list of new students and it will be added to the list of existing students.
Yes, our support team will take you through the whole process using web-based training to use the product.